cl333 Privacy
Policy

1Introduction

cl333 ("we", "us", "our") operates the online gaming and sports betting platform accessible at cl333.io (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered members, prospective members, and visitors.

This Privacy Policy sets out in detail what personal data cl333 collects from you, the purposes for which that data is processed, the legal basis on which we rely to process it, how long we retain it, and the rights you hold in respect of your personal data. It applies to all data collected through the cl333 website, mobile browser interface, and any communication channels operated by cl333 including live chat and email support.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and our Terms and Conditions on a data privacy matter, this Privacy Policy shall prevail.

We review and update this Policy periodically. The date at the top of this page indicates when it was last revised. We encourage you to revisit this page from time to time to stay informed about how cl333 protects your data.

2Data We Collect

cl333 collects personal data in the following categories, depending on how you interact with our Platform:

2.1 Registration and Account Data

When you create a cl333 account, we collect:

• Your legal full name;
• Date of birth (to verify the 21+ age requirement);
• Residential address (district, city, and full postal address in Bangladesh);
• Email address;
• Mobile phone number (used for account verification and support);
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

Prior to processing withdrawal requests, cl333 is required to verify your identity. For this purpose we may collect:

• Copies of government-issued photo identification (National ID Card, passport, or birth registration certificate);
• Proof of residential address (utility bill, bank statement, or government-issued correspondence dated within three months);
• Proof of ownership of your registered payment method (screenshot or statement from bKash, Nagad, Rocket, or the relevant bank account);
• A selfie or live photo for identity matching purposes where required.

2.3 Financial and Transaction Data

When you make deposits or withdrawals, we record:

• Payment method type and associated identifier (e.g., bKash account number, Nagad wallet number, bank account reference);
• Transaction amounts, dates, timestamps, and reference numbers;
• Account balance history;
• Betting and gaming transaction history, including wager amounts, game types, outcomes, and bonus usage.

2.4 Technical and Usage Data

When you access the cl333 Platform, our servers automatically collect:

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Session duration, pages visited, and navigation path;
• Referring URL and search terms (if you arrived via a search engine);
• Error logs and performance diagnostics.

2.5 Communications Data

If you contact cl333 support via live chat or email, we retain:

• The content of your messages and any attachments you provide;
• The date, time, and channel of communication;
• Case reference numbers and resolution notes.

2.6 Sensitive Data

cl333 does not intentionally collect sensitive personal data (such as health information, religious beliefs, or political opinions) except where strictly necessary for responsible gaming purposes — for example, where a member discloses a gambling-related health concern in a self-exclusion or support request. Any such information is handled with the highest level of confidentiality and is not used for any purpose other than delivering the responsible gaming support requested.

3How We Use Your Data

cl333 uses the personal data we collect for the following specific purposes:

cl333 will not use your personal data for any purpose other than those listed above without first providing you with clear notice and, where required, obtaining your consent.

4Legal Basis for Processing

cl333 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is required to perform the contract between you and cl333 — including account registration, payment processing, and the delivery of gaming services — is carried out on the basis that it is necessary to fulfil our contractual obligations to you.
• Legal obligation: Processing required for cl333 to comply with applicable laws and regulations — including KYC identity verification, AML transaction monitoring, and age verification — is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming analytics is carried out on the basis of cl333's legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications is carried out only where you have provided your explicit, informed, and freely given consent. You may withdraw this consent at any time by adjusting your account notification settings or by contacting our support team.

5Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. cl333 uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate and improve the Platform.

5.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function — including session authentication, security tokens, and bet slip state management. These cannot be disabled without breaking core functionality.
• Analytical cookies: Used to understand how members navigate the Platform, which pages are most visited, and where errors occur. Data collected is aggregated and anonymised where possible.
• Functional cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations.
• Marketing cookies: Used only where you have consented, to deliver relevant promotional content within the cl333 Platform. cl333 does not use third-party advertising networks to serve ads on external websites.

5.3 Managing Cookies

You may control cookie settings through your browser preferences. Note that disabling strictly necessary cookies will prevent you from logging in and using the cl333 Platform. Disabling analytical or functional cookies will not prevent you from accessing the Platform but may affect your experience.

6Data Sharing

cl333 does not sell your personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary for each specific purpose:

• Payment processors: We share transaction reference data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank to facilitate deposits and withdrawals. These providers process only the data necessary to complete the transaction.
• Game software providers: Providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive a session token and user identifier to initialise game sessions. They do not receive your full name, address, or payment details.
• KYC and identity verification services: Where cl333 uses a third-party KYC platform to assist with document verification, your identity documents and associated data are shared with that provider under strict data processing agreements.
• Fraud prevention and AML services: Transaction data and risk indicators may be shared with specialist fraud prevention and AML monitoring providers to protect the integrity of our Platform and comply with applicable legal obligations.
• Legal and regulatory authorities: cl333 will disclose personal data to law enforcement agencies, regulatory bodies, or other official authorities where required to do so by applicable law, court order, or binding regulatory directive, and to the minimum extent required.
• Professional advisers: In the course of obtaining legal, accounting, or audit advice, cl333 may share limited personal data with professional advisers who are bound by confidentiality obligations.

All third parties with whom cl333 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the scope of their engagement with cl333.

7International Data Transfers

cl333's primary infrastructure is hosted on servers located in Asia-Pacific data centres. Some of our third-party service providers — including certain game software providers and security tools — may process data outside of Bangladesh. Where personal data is transferred to a jurisdiction that does not offer a level of data protection equivalent to that provided under Bangladeshi law, cl333 implements appropriate contractual safeguards, including standard data protection clauses, to ensure that your data remains protected to an equivalent standard.

By using the cl333 Platform, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh. If you have questions about the specific safeguards in place for any particular transfer, you may contact our support team at [email protected] (plain text — not a clickable link).

8Data Retention

cl333 retains personal data in accordance with the following schedule:

On expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised so that it can no longer be associated with an identifiable individual. Where deletion is not immediately technically feasible, the data is isolated from active processing systems pending secure deletion at the earliest available opportunity.

9Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by cl333:

• Right of access: You may request a copy of all personal data cl333 holds about you. We will provide this within 30 days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement it without undue delay.
• Right to erasure ("right to be forgotten"): You may request that cl333 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you object to processing and we have no overriding legitimate grounds. This right is subject to our legal obligations to retain certain data (see Section 8).
• Right to restriction of processing: You may request that cl333 restrict the processing of your data while we investigate a rectification request, an objection, or a complaint.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on cl333's legitimate interests at any time. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests or rights.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team by email at [email protected] (plain text — not a clickable link), clearly stating your registered account username and the specific right you wish to exercise. We will acknowledge your request within five business days and provide a substantive response within 30 calendar days.

10Children's Privacy

The cl333 Platform is strictly intended for individuals aged 21 years and above. cl333 does not knowingly collect personal data from any person under the age of 21. Age verification is carried out at the point of registration and, where required, through documentary KYC checks prior to the processing of withdrawals.

If cl333 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data, close the associated account, and void any wagers placed during the underage period in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that your child may have registered a cl333 account, please contact us immediately at [email protected] (plain text — not a clickable link) so that we may investigate and act accordingly.

11Security Measures

cl333 takes the security of your personal data seriously and has implemented the following technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL/TLS encryption: All data transmitted between your browser and the cl333 Platform is encrypted using industry-standard TLS protocols.
• AES-256 encryption at rest: Sensitive data stored in our databases, including KYC documents and financial records, is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted to cl333 personnel who require it for legitimate operational purposes. Role-based access controls and multi-factor authentication are in place for all staff systems.
• Regular security audits: cl333's infrastructure and application code are subject to regular third-party security assessments, including penetration testing and vulnerability scanning.
• Incident response: cl333 maintains a documented data breach incident response procedure. In the event of a data breach that poses a risk to your rights and freedoms, cl333 will notify affected members without undue delay and take all reasonable steps to mitigate the impact.
• Employee training: All cl333 personnel who handle personal data receive regular training on data protection obligations and information security best practices.

While cl333 employs robust security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect that your cl333 account has been compromised, please contact our support team immediately.

12Third-Party Services

The cl333 Platform integrates third-party game software and payment processing services. These third-party providers operate under their own privacy policies and data protection practices. cl333 is not responsible for the privacy practices of third-party game providers or payment processors, but we carefully vet all providers prior to integration and require them to adhere to data protection standards consistent with this Policy as a condition of their engagement with cl333.

Game providers integrated with the cl333 Platform include, but are not limited to: Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. Each of these providers operates their own secure, independently certified gaming infrastructure. The data shared with game providers is limited to the minimum necessary to initialise and manage your game session and does not include sensitive personal or financial information beyond what is technically required for session management.

cl333 does not operate external links to third-party websites within this Platform. Should you navigate away from cl333.io of your own accord, cl333 is not responsible for the privacy practices of any third-party website you may visit.

13Marketing Communications

cl333 may send promotional communications — including bonus offers, tournament announcements, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh — to members who have opted in to receive such communications. Marketing communications are sent by email or via in-platform notifications only.

You may opt out of marketing communications at any time by:

• Adjusting your notification preferences within your cl333 account settings;
• Clicking the unsubscribe link included in any marketing email; or
• Contacting our support team at [email protected] (plain text — not a clickable link) with a request to be removed from marketing lists.

Please note that opting out of marketing communications does not affect the delivery of transactional communications, such as deposit and withdrawal confirmations, account security alerts, KYC requests, and important updates to our Terms and Conditions or Privacy Policy. These are operational communications that are necessary for the management of your cl333 account and will continue to be sent regardless of your marketing preferences.

cl333 does not share your personal data with third-party advertisers for the purpose of delivering advertisements on external websites or platforms.

14Updates to This Privacy Policy

cl333 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the structure of our business. The "Last updated" date at the top of this page will be revised each time a change is made.

For material changes that significantly affect how we process your personal data or that alter your rights, cl333 will provide advance notice of no less than fourteen (14) days by email to your registered email address and/or by displaying a prominent notice on the Platform. For minor or non-material changes — such as typographical corrections or clarifications that do not alter the substance of the Policy — no advance notice will be given, though the updated Policy will always be accessible at cl333.io/privacy-policy.

Your continued use of the cl333 Platform after the effective date of any update constitutes your acknowledgement of the revised Privacy Policy. If you do not accept the revised terms, you should cease using the Platform and request the withdrawal of your account balance.

15Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which cl333 handles your personal data, please contact our Data Protection team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

Email: [email protected]

Support hours: 24 hours a day, 7 days a week

Response time: Within 2–5 minutes via live chat; within 24 hours by email

Languages supported: English and Bengali

When contacting us regarding a data protection matter, please include your registered cl333 username, the nature of your enquiry, and (if applicable) the specific personal data or processing activity your enquiry concerns. This will allow us to locate your records and respond as efficiently as possible.

cl333 takes all privacy complaints seriously. If you submit a complaint and are not satisfied with our response, you retain the right to escalate your concern to the relevant data protection authority in your jurisdiction.